1. Who We Are

The Artisan Kitchen is a UK-based preserves business owned by Sarah Churchill.

For the purposes of UK data protection law, The Artisan Kitchen is the data controller of your personal information.

2. What Personal Data We Collect

We collect personal information when you place an order, create an account, contact us, sign up to marketing, use our website, or submit a form.

Information you provide directly may include:

• Name
• Billing and delivery address
• Email address
• Phone number
• Order details and order notes
• Account login details, if you create an account
• Messages sent via contact forms or email
• Information provided when reporting a damaged, missing, or delayed order

Payment card details are processed securely by third-party payment providers and are not stored by us.

Information collected automatically may include:

• IP address
• Browser type and device information
• Pages visited and interactions with the website
• Cookies and similar technologies
• Approximate location data, where provided through website analytics or security tools

3. How We Use Your Data

We use your personal information only where we have a lawful reason to do so. This includes using your data for the following purposes:

• Processing and fulfilling orders
• Packaging, dispatching, and delivering products
• Providing tracking and delivery updates
• Responding to enquiries and customer service requests
• Handling refunds, replacements, and damage reports
• Investigating missing, delayed, damaged, or stolen parcels
• Managing customer accounts
• Sending marketing emails, where you have opted in
• Improving website performance, security, and usability
• Meeting legal, accounting, and tax obligations

We never sell your personal data.

4. Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for using your personal information. The lawful bases we rely on include:

• Contract: to supply products you have ordered and provide order-related support.
• Legal obligation: to keep accounting, tax, and business records.
• Legitimate interests: to operate, protect, and improve our business, website, and customer service.
• Consent: for marketing communications and non-essential cookies.

5. Marketing Communications

We will only send marketing emails if you have actively opted in.

You can unsubscribe at any time using the link in our emails or by contacting hello@theartisankitchen.co.uk.

We may still send essential service emails relating to your order, such as order confirmations, dispatch updates, delivery information, or responses to customer service enquiries.

6. Sharing Your Data

We only share your information where it is necessary to operate our business, process your order, comply with the law, or provide customer support.

• Payment providers, such as PayPal, Stripe, or other checkout services
• Delivery services, couriers, and postal providers
• Website hosting and IT service providers
• Email, form, and customer communication services
• Analytics and website performance tools, where cookies are accepted
• Professional advisers, such as accountants or legal advisers
• Regulatory or legal authorities, where required by law

All third parties are expected to handle your data securely and in line with data protection law.

7. Delivery Issues, Damage Claims & Investigations

If you report a damaged, missing, delayed, or stolen parcel, we may ask you to provide additional information to help us investigate and resolve the issue.

This may include:

• photographs of the outer packaging, including the delivery label;
• photographs of the damaged items;
• photographs of the inside of the parcel and packaging materials;
• tracking details and delivery information;
• information about where the parcel was left or received.

We use this information to assess the claim, arrange a replacement or refund where appropriate, and, if required, raise an investigation with the delivery provider.

8. Fraud Prevention & Missing or Stolen Parcels

Where a parcel is reported as missing or stolen, particularly where tracking shows the parcel as delivered, we may process relevant order and delivery information to investigate the claim.

This may include sharing necessary information with the courier or postal provider for investigation purposes. Delivery confirmation may include GPS data, delivery photographs, signatures, tracking scans, or safe-place information.

Replacement or refund is not automatic and may depend on the outcome of the investigation.

9. How Long We Keep Your Data

We only keep personal data for as long as necessary for the purpose it was collected, including legal, accounting, customer service, and business requirements.

• Order and invoice records: usually 6 years for legal, tax, and accounting purposes.
• Customer accounts: until you request deletion, unless we need to retain certain records for legal reasons.
• Marketing data: until consent is withdrawn or the data is no longer required.
• Claim-related information and photographs: only as long as necessary to assess the issue, resolve the claim, and meet legal or business obligations.
• Website analytics data: retained according to the settings of the analytics provider.

10. Your Data Protection Rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

• access your personal data;
• request correction of inaccurate data;
• request deletion of your data, where legally permitted;
• restrict or object to certain types of processing;
• withdraw consent at any time;
• request a copy of your data in a portable format, where applicable;
• lodge a complaint with the Information Commissioner’s Office, also known as the ICO.

To exercise your rights, please contact us at hello@theartisankitchen.co.uk.

11. Data Security

We take appropriate technical and organisational measures to protect personal data. These include secure website hosting, SSL encryption, password protection, restricted access to customer information, and secure third-party payment processing.

However, no website or online service can be guaranteed to be completely secure. If you believe your data has been compromised, please contact us as soon as possible.

12. Third-Party Links

Our website may contain links to third-party websites, services, or embedded content.

We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website function correctly and can also provide information about how visitors use the site.

Some cookies are essential for the website to work. Others are optional and are only used where you have given consent.

2. Types of Cookies We Use

Essential cookies

These cookies are required for the website to function properly. They support essential features such as shopping basket functionality, checkout, order processing, account login, website security, and fraud prevention. Essential cookies cannot be disabled through our website cookie settings.

Functional cookies

These cookies help remember your preferences, such as saved details, site settings, or choices you have made while using the website.

Analytics cookies

Analytics cookies help us understand how visitors use our website. The data collected is used to improve site performance, content, navigation, and usability. Where possible, analytics data is aggregated or anonymised.

Marketing cookies

Marketing cookies may be used to show relevant advertising, measure marketing effectiveness, or understand how visitors arrive at our website. These cookies are only used with your consent.

3. Managing Cookies

When you first visit our website, you may be asked to consent to non-essential cookies.

You can also manage cookies through your browser settings. Most browsers allow you to block, delete, or restrict cookies.

Disabling cookies may affect website functionality, especially features such as shopping basket, checkout, saved preferences, and account login.

4. Third-Party Cookies

Some cookies may be set by third-party services, such as analytics tools, payment providers, security tools, advertising platforms, or embedded content.

We do not control third-party cookies directly. Please refer to the relevant third-party privacy and cookie policies for more information about how they use cookies.

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have a question about how we use your information, please contact us at hello@theartisankitchen.co.uk.